At Maison Falak, we are committed to delivering premium-quality fragrances. Due to the nature of our products, we only accept returns under specific conditions.
Eligibility for Return or Refund
Returns or refunds are only accepted if:
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The product is damaged upon delivery
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The item received is incorrect
Important Instructions
To claim a return or refund:
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You must record a video while opening the package
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Take clear images of the product and packaging before unboxing
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The video must clearly show the sealed package being opened
Without proper video proof, claims will not be accepted
Time Frame
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You must contact us within 24 hours of delivery
Return Process
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Contact us with:
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Order details
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Video proof
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Images of the damaged product
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Our team will review your request
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If approved:
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You will receive a replacement or refund
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Non-Returnable Items
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Used or opened perfumes
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Products without proof (video/images)
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Claims made after 24 hours
Contact Us
For any return or refund requests, contact us at:
Email: contact@maisonfalak.com